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Booking Terms & Conditions

  1. All the prices are subject to change without notice 30 days prior to the event unless previously confirmed in writing.
  2. VAT at the current rate is included in the price.
  3. The hotel cannot be held responsible for the quality of food if not served at the scheduled time due to late arrival.
  4. Prior consent of the hotel must be sought for any entertainment or service contracted for the function by the client. The hotel reserves the right to judge acceptable levels of noise or behaviour of the clients, guests or representatives and the client must take all necessary to correct. In the event of failure to comply with management requests, the hotel reserves the right to terminate the contract and stop the event without being liable for any refund or compensation.
  5. No wine or other beverages or food may be brought into the hotel or grounds by the client or guests for consumption on the premises, unless pre-agreed by the hotel management.
  6. All provisional bookings will be held for 14 days then automatically cancelled unless a letter of confirmation is received along with a deposit of £600.00* which is not refundable, and a signed copy of this agreement.
    *Please note: Exclusive Weddings require a deposit of £1000.00.
  7. The £600.00 deposit will not appear on the final invoice, of which £300.00- £500.00 will be kept as a security bond until after the function has taken place. This will be returned less any cost for damages following the function. The client will be responsible for any damage caused to the hotel by themselves, a subcontractor or their guests and shall pay for such damage or loss of business caused as a result.
  8. If a client cancels a reservation less than 12 months in advance, the hotel reserves the right to claim the following sums, unless a booking is obtained for the same date from a third party on no less favourable terms.

    Cancellations in advance between:
    6 and 12 months – 20% of the total anticipated charges
    3 and 6 months – 50% of the total anticipated charges
    1 and 3 months – 75% of the total anticipated charges
    Less than 30 days – 100% of the total anticipated charges

    Anticipated revenue is the total estimated value of business including VAT, based on numbers given by the client on confirmation.
    In all instances, notification of cancellation must be made in writing and will be effective on the date received by the hotel.

  9. The remaining balance to be paid 7 days after receiving your pro-forma prior to the function.
    Payment by credit card will be subject to a 2.5% surcharge.
  10. Bedrooms on hold for functions will be released 2 months prior to the function if not confirmed in writing or by credit card.
  11. Whilst every effort is made to safeguard clients property Whitley Hall Hotel does not accept any liability for any loss or damage caused. Nor can we be responsible for wedding gifts or decorations that have been delivered to or, handed over to a representative.
  12. Hotel reputation. At the absolute and unfettered discretion of the hotel any function may be cancelled by the hotel even if paid in full, if the hotel has reasonable grounds for believing that the holding of such function would prejudice the reputation, good mane, or standing of the hotel.
  13. By accepting these terms and conditions you agree that any account outstanding from your guests attending your function however caused remain your responsibility and you hereby agree to pay for such accounts, first from the security bond retained by the hotel and secondly, by your own payment should such accounts extend beyond the security bond.
  14. Liability. The hotel accepts no responsibility for death, bodily injury or disease, howsoever arising to clients or their guests excepting only such as arises due to the negligence of the hotel. Its servants or agents acting strictly in accordance with the terms of their employment, sub-contract or other agreement between such servants and agents of the hotel. The hotel is not liable for any frustration of this contract caused by strikes, labour disputes, accidents or any other cause beyond the hotel’s control and outside the ordinary and reasonable contemplation of the parties at the time of this contract. In such an event, the hotel shall use reasonable endeavours to offer the client alternative accommodation facilities and services, if such can be found and are acceptable to the client (such acceptance not to be unreasonably withheld). In the event that this is not possible, however, the hotel’s obligation to the client extends up to, and is limited to, the full refund of any deposits held.
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